Refund policy
Refund Policy
------------------
Please read & understand carefully, before using our service & website, by accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not use or access the Service.
Returns
Eligible for return & refund:
Our refund policy lasts 7 days only from the purchase date of your order. If 7 days have elapsed, since your purchase, we are not entertaining and liable for any refund or exchange. We shall treat as dismissal case * case by a case basis and there will be no further action taken by us.
To be eligible for a return, your item must be unused/brand new sellable and in the same condition that you received it. It must also be with the original packaging.
Doulton Water filters are a consumable product, once is opened & used no returnable & no refundable.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be entertain
We do not accept change of mind returns, all items sold are not returnable, refundable or exchangeable. In the event that wrong goods are received, damaged, or broken, kindly contact us at admin@doulton.my
Pricing discrepancy
PRICING & CANCEL
We do not accept any liability for any discrepancy between the prices in our physical stores and online store(marketplaces lazada/shopee) & dealers. Also, from time to time, especially during sales or promotional periods.
We shall also be entitled to cancel the purchase or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the above-mentioned events is about to occur to you.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@doulton.my.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@doulton.my and send your item to:
6, JLN GANGSA SD 5/3A, BDR SRI DAMANSARA PJU 9, 52200, KUALA LUMPUR.
Shipping
To return your product, you should mail your product to:
6, JLN GANGSA SD 5/3A, BDR SRI DAMANSARA PJU 9, 52200, KUALA LUMPUR.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Change of Mind Policy:
After the transaction is completed, all sale is final. if you have change of mind, MY SHOPNSAVE GROUP SDN BHD, reserve the right to charge 20% admin fee of the final price sold.
We reserve the right, at our sole discretion, to update, change or replace any part of these T & C, by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these T & C, constitutes acceptance of those changes.
----