Warranty

Drinking Water Purifier System

Thank you for choosing our product. Please read the following warranty terms and conditions carefully to ensure a clear understanding of coverage and limitations.

Warranty Coverage

• This product is covered by a one-year limited carry-in warranty from the date of purchase.

Exclusions from Warranty Coverage

The warranty does not cover the following:

• Routine maintenance, including filter replacements, cleaning services, and general inspections requested by the customer.

• Any transportation, packing, handling, and delivery fees.

• Damages resulting from misuse, neglect, excessive tightening during installation, unauthorized modifications, accidents, or improper handling.

• Environmental factors such as high water pressure, poor water quality, or damages due to incorrect installation.

• Normal wear and tear from regular usage.

Warranty Voidance Conditions

• The warranty will be void if the product has been repaired, modified, or serviced by unauthorized personnel.

Liability Limitations

• MY SHOPNSAVE GROUP SDN BHD shall not be held responsible for any losses, damages, or liabilities resulting from misuse, negligence, or improper usage of the product.

Shower Head Filter Warranty

• Doulton shower head filters are covered by a 7-day one-to-one replacement warranty for manufacturing defects, starting from the purchase date.

• This warranty does not cover:

• Normal wear and tear.

• Issues related to water pressure.

• Damages due to improper handling or installation.

Warranty Claim Process

• To initiate a warranty claim, customers must retain and provide the original sales invoice or order details.

• All claims must be submitted within the specified warranty period.

Terms of Service Agreement

By accessing or using our services and website, you agree to be bound by these Terms & Conditions. If you do not agree with any of the terms outlined, you are not authorized to use our services.

Product Handling & Customer Responsibility

• Ceramic Water Filters

• We are not responsible for replacing ceramic water filters damaged due to accidental mishandling, excessive tightening, dropping, or impact damage caused by the customer.

• Customers are advised to handle ceramic water filters with care to maintain optimal performance and longevity.

For any further inquiries, warranty claims, or support requests, please contact our customer service team.

📩 Email: admin@doulton.my

📍 Address: 

6, JLN GANGSA SD 5/3A, BDR SRI DAMANSARA PJU 9, 52200, KUALA LUMPUR.

Thank you for choosing MY SHOPNSAVE GROUP SDN BHD. We appreciate your trust in our products and services.